The short version
- 7 days to change your mind. Email us, get your money back. We do not ask you to justify it.
- No forms, no phone calls, no retention offers. One email is enough.
- We reply within 24 hours and initiate your refund within 3 working days.
- Cancel a subscription any time, in one click, from your account.
Refunds
Our refund window
You can request a full refund within 7 days of your purchase. That is 7 calendar days from the date of payment.
You do not need to give a reason. If you tell us why, we will read it carefully and it will genuinely influence what we build next, but it is not a condition of your refund.
How to request one
Email support@developerbros.com with “Refund” in the subject line, from the email address you used to buy. Include your order or payment ID if you have it. That is the whole process.
What happens next
- We acknowledge your request — within 24 hours
- We initiate the refund through Razorpay — within 3 working days of your request
- Money reaches your account — typically 5 to 7 working days after that, depending on your bank or UPI provider
That last step is in your bank's hands, not ours. Once we have initiated the refund, we will send you confirmation. If it has not arrived after 7 working days, email us and we will chase it with you.
Refunds are always returned to the original payment method. We cannot refund to a different account, card or UPI ID. This is a payment industry rule, not our preference.
After the 7 days
If it has been longer than 7 days, still write to us. We are not going to hide behind a policy if something genuinely went wrong. We will look at it honestly and do what is fair. We just cannot promise it in advance.
If the product is broken
If our product does not do what we said it does, the 7-day window does not apply. Tell us, and you get a full refund whenever you tell us. We would also very much like to fix it, so please tell us what broke.
When we may decline a refund
We keep this list short and specific, because a long list of exclusions is just a refund policy that does not exist. We may decline where there is clear evidence of:
- Repeated buy-and-refund behaviour on the same product or across our products
- Redistribution or resale of the product, licence keys, or downloaded files
- Chargeback fraud, or a chargeback filed without contacting us first (please just email us, it is faster for you too)
If we decline, we will tell you exactly why, in plain language, and you can respond to our Grievance Officer.
Cancellations
One-time purchases
There is nothing to cancel. You bought it, you have it. If you want your money back inside 7 days, see above.
Subscriptions, if a product has one
- Cancel any time, from your account, in one click. No email required, no call, no “are you sure” maze.
- Cancelling stops all future charges immediately.
- You keep access until the end of the period you already paid for. We do not cut you off the moment you cancel.
- We do not automatically refund the current period, but if you cancelled right after being charged and had not used it, email us. We will sort it out.
- We will email you before any renewal charge, so a subscription never renews as a surprise.
Failed and pending payments
Indian payments, especially UPI, sometimes sit in a pending state or fail after the money has left your account.
If a payment failed and money was still deducted: this is usually a temporary hold by your bank, and it typically reverses on its own within 5 to 7 working days. Email us anyway so we can track it and confirm it reversed.
Pricing
All prices on developerbros.com are in Indian Rupees (₹) and are inclusive of applicable taxes. The amount shown is the amount you pay. There are no setup fees, no processing charges, and no additions at checkout.
Questions
Email support@developerbros.com. If you are unhappy with how a refund was handled, our Grievance Officer's details are on our Contact Us page.